My student did not receive their lunch. What should I do?

Please remind your student to keep an eye out for their lunch and to immediately inform a staff member if it's missing or incorrect.

The school will then notify us of any issues during the designated lunch period. This is a crucial step, as it allows us to promptly contact the vendor to return with the correct meal.

Without this direct notification from the school, the vendor is unable to return with a missing meal.

Please note that vendors do not re-deliver for missing side items. If your child is missing a side item, a credit will be added to your student's account.

If your child didn't inform a staff member at the time, please email our customer support team at info@myhotlunchbox.com. We will note the details and reach out to the school to help determine what happened.