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Parent FAQs
- My student has an allergy. What can they order?
- Help! I created a profile, but I still can’t see the menus in the “Lunch Calendar.”
- How do I suggest new vendors for my school?
- What do the different colored bubbles mean around my student’s name on the Lunch Calendar?
- What do I do if my student is leaving the school? Can I get a refund of any credits on my account?
- Can I still add a lunch order after the 12pm (noon) deadline the day prior to delivery?
- What if my child is sick or unexpectedly absent? Can I get a credit for their lunch?
- My student did not receive their lunch. What should I do?
- I forgot my password! How do I reset it?
- What if my school is not currently enrolled in the My Hot Lunchbox program?
- How do I receive a refund instead of a credit on my account?
- My student’s school is closed due to inclement weather. Can I cancel my meal?
- How are the lunches delivered to my child’s school?
- How do I cancel a meal?
- What if we cannot afford the meals? Do you offer free or reduced lunch?
- What is the average price of the meals?
- Who prepares and delivers the lunches to my student's school?
- If I have more than one child, can I add more than one profile to my account? What if I have students at different schools that use My Hot Lunchbox?
- How do I create an account to order lunch?
- What if I forget to cancel my student’s lunch?
- How do I add or adjust my method of payment?
- How do I create a profile for my child?
- How can I see what’s on the school lunch menu?
- When do I need to place my lunch order?
- How do I place an order for lunch?
- How do I edit an order?
- What is the difference between repeating an order and subscribing to one?
- Allergen Disclaimer